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About Us
Welcome to the Samsung Experience Store in Trinidad & Tobago – where innovation meets passion and excellence in customer service. As part of the global Samsung family, we are driven by core values that have powered Samsung’s success worldwide and shaped our local journey here in the Caribbean.
At Samsung, we believe in innovation, integrity, and empowerment. These values are at the heart of everything we do – from the products we create to the way we engage with our customers and support our employees. Our mission is simple: to provide the latest in mobile technology and to deliver exceptional experiences to every individual who walks through our doors.
Our Director is the backbone of our company’s compassionate approach. With a leadership style that is firm but fair, they lead by example, teaching through every opportunity that presents itself.
Empathetic and driven by a genuine belief in hard work, our director emphasizes the honest way of doing business–whether it’s in interactions with our customers, our team, or the community at large. This commitment to integrity and understanding has been key to fostering a work culture where every employee feels valued and inspired to grow.
At the Samsung Experience Store, we’re more than just a place of work – we’re a family. We regularly host team-building activities, gatherings, and fun brain coolers to encourage collaboration, camaraderie, and mutual support. We believe in the importance of accountability, not just as a business practice, but as a way to nurture a positive and transparent environment. Each member of our team is given the opportunity to contribute, develop, and take pride in their work.









As we continue to grow, we’re excited to share that we will soon be expanding with additional stores across Trinidad and Tobago, as well as in Guyana and the wider Caribbean. This expansion is not just about increasing our footprint; it’s about bringing the Samsung experience to more people, offering them an opportunity to connect with the latest technology and exceptional service.
At Samsung, we are built for much more than just a job – we are a community dedicated to personal and professional growth, creating lasting relationships with our customers, and contributing to the broader community. Join us on our journey as we continue to innovate, grow, and bring the Samsung experience to the Caribbean. Welcome to Samsung Trinidad & Tobago –
where the future is now.
Why Shop with Us?
We believe in delivering exceptional service and the best products. Here are a few reasons why Samsung Experience Store is the best place to shop in Trinidad and Tobago:
After-Sale Support and Repair
At the Samsung Experience Store, our commitment to you doesn’t end at the point of sale. We offer comprehensive after-sale support and repair services to ensure your Samsung devices continue to perform at their best.

Real Experiences, Real Satisfaction
Shalini Maharaj2023-11-30Trustindex verifies that the original source of the review is Google. Amazing service; friendly, helpful, all smiles. Riad Riad2023-05-03Trustindex verifies that the original source of the review is Google. Makeda gave very good service. I would recommend anyone to go there. Sharon Boodram2023-04-25Trustindex verifies that the original source of the review is Google. Great customer service from Beginning to end / thank you makeda and team For making the time To put my purchase together transfer my data from Old phone to new phone and had me going in no time always polite quick And very efficient / great service / happy customer / thank you guys at west mall 🙏 Mark Sobers2023-04-22Trustindex verifies that the original source of the review is Google. Exceptional service. Will definitely deal with them in the future. Ricardo Sayers2023-04-21Trustindex verifies that the original source of the review is Google. Friendly service and very helpful 😀 Karenza Herrera2023-04-19Trustindex verifies that the original source of the review is Google. Very helpful staff. They do everything for you on the spot after purchasing your new Samsung phone. Ruth-ann Herrera2023-04-19Trustindex verifies that the original source of the review is Google. Great service and very informative on the best buy for my needs Makeda2023-04-18Trustindex verifies that the original source of the review is Google. Excellent customer service provided by the girls in the westmall branch! I will definitely purchase there again. Cardeem Taylor2023-04-18Trustindex verifies that the original source of the review is Google. My experience at West Mall was very professional, the girls were helpful and polite. This will be my utmost unforgettable experience at West Mall.